When you contact Charles Pitman Injury Lawyers, you will immediately notice our focus on our clients. It begins with our friendly and professional team, but we also back it up with our Client Advocate, 100% Satisfaction Guarantee and The Pitman Promise!
Client Advocate
Charles Pitman Injury Lawyers is pleased to announce we are the first and only law firm in Alabama to have a Client Advocate on our staff. Emily Joseph is the firm’s Client Advocate and she works to:
- Receive compliments for attorneys and staff.
- Make sure attorneys and staff who are complimented by our clients receive the proper recognition.
- Talk to our clients if they are unhappy with our services.
- Take steps to investigate and remedy the concern of the client.
- Offer same day response to any complaint from a client.
- Do random client surveys to make sure we are meeting our goals of personal attention to our clients.
Ms. Joseph has direct access to all of our injury lawyers to resolve the concerns of our clients and anything told to about your case is protected by the client confidentiality imposed on our law firm. Emily Joseph may be reached at 256.533.5000 or click here to e-mail her.
100% Satisfaction Guarantee
No lawyer can ethically promise or guarantee results of the outcome of your case and neither can we. But, our firm is so committed to quality work, personal attention and client satisfaction that we will give you Our Personal Guarantee:
If you are not 100% completely satisfied with the way we treat you and your claim, during the first 30 days after hiring our firm, you may take your file, no attorney fees and no questions asked.
The Pitman Promise
You are not a case number, you’re a person and we treat you that way. Here’s our promise to you:
- Phone calls will be returned promptly.
- You get regular updates on your case.
- We will explain your legal rights in plain English without legal mumbo jumbo.
- We are available 24 hours a day, 7 days a week, and 365 days a year
- If you can’t come to our office, we’ll come to you.
- We will assist you with car repairs.
- We get paid only when you collect.
Our focus at Charles Pitman Injury Lawyers is protecting the injured and disabled. Contact us today to learn more by calling 256.533.5000, clicking the Chat Now button on the right or filling out the contact form now.
Follow Us!